Contact Karen
Call or email before shipping. Describe what needs repair so Karen can discuss whether the job is a fit for the shop.
Out-of-state repair service
Mail-in repair starts before the box is packed.
Contact Karen first. The repair, turnaround and sending instructions should be discussed before boots or leather goods are shipped.
How to begin
A simple mail-in process.
Mail-in work is available for customers outside Northeast Ohio. The process begins with a conversation so the repair, timing and shipping instructions are understood before anything is sent.
Discuss timing
Turnaround is discussed per repair before the boots or item are sent in. There is no one-size-fits-all turnaround promise.
Clean riding boots
Boots must be washed top to bottom with warm soapy water and dried. A $50 cleaning fee applies to boots that arrive dirty.
Ship only after instructions
Karen will provide the sending information needed for the repair after the job has been discussed.
Tucci mail-in repair
Authorized repair without a local limitation.
Riders across the United States can contact Karen about mail-in Tucci repair, including those seeking an Authorized Tucci Repair Center for the East Coast.
Warranty-covered and non-warranty repairs are handled differently, so contact Karen before sending the boots.
Tucci Repair DetailsBefore you ship
Talk to Karen first.
This makes sure the repair is understood before an item enters the mail.